The Twine
Made for small service businesses that miss calls and texts while on jobs and want every lead answered and captured in one inbox.
AI receptionist and lead inbox for small service businesses that answers calls, replies to texts and captures lead details from calls, texts, forms, email and web chat. Check the details below before you start.
Created by usetwine.com
Based on public information — not tested
Last checked: · sources linked below
- No free plan
- Check vendor pricing
- Checked 8 Nov 2026
- Independent, not affiliated
How it works for your business
Made for: home services contractors, HVAC companies, cleaning companies, small service businesses
- Calls and texts go unanswered while you are on a job or after hours AI receptionist answers calls and replies to texts instantly, day or night Fewer leads lost to the next company they call
- Leads are scattered across phone, texts, web forms and email One inbox with call transcripts, texts, forms, chat and email together Less time hunting for messages and fewer leads forgotten
What it does for you
Six things Twine is built to do
AI receptionist that answers calls and replies to texts instantly, including after hours
One inbox for calls, texts, web forms, email, web chat and iMessage, with call transcripts and form submissions
Voice AI and phone trees
AI you train on your own business details
Alerts when a new lead comes in
Integrations with CRMs, calendars and scheduling tools
Who it's for
Is Twine right for you?
Best for
Small service businesses that miss calls and texts while on jobs and want every lead answered and captured in one inbox.
Industries
Also filed under: Lead Follow-Up · Customer Support · Voice and Phone
Pricing
Twine pricing
Pricing as summarised from the vendor's own pages.
Prices change. Confirm on the vendor's own pricing page before you buy.
Buy / try TwineGet started
How to get started with Twine
- Book a demo or sign in
'Get Started Free' on usetwine.com leads to a demo booking with the Twine team; the app itself is at app.usetwine.com.
- Connect your channels
Link your business phone, SMS, website forms and web chat to Twine so every inquiry lands in one inbox.
- Customize your AI
Tell Twine about your business so it replies to leads the way you would.
- Let it capture every lead
Twine answers and texts back every inquiry 24/7 and notifies you; you can read every transcript and jump in any time.
What you need
- Your business phone number, website forms and/or web chat to connect
Steps summarised from Twine's own documentation, checked .
Easy-Start Score
How easy is it to get started?
Two points per check, from public information only. Unknown never counts as a fail. How we score
Worth knowing before you start
No prices published; the 'Get Started Free' button leads to a demo request, so self-serve signup is not confirmed. The vendor does not say the AI books appointments itself, and does not name which CRMs it connects to.
Compare before you choose
Alternatives to Twine
Similar tools, ranked by how easy they are to start with.
Attio
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See details →Floqer
Go-to-market AI platform with web agents that build and enrich lead lists, track buying signals and run automated workflows synced to your CRM.
See details →Zoho CRM
CRM with Zia AI agents that carry out sales tasks for you on the Professional plan and up, plus predictions, forecasting and workflow automation.
See details →800 AI Agents
AI receptionist from business-phone provider 800.com: AI agents answer your calls 24/7, answer common questions, qualify leads, book appointments and send call summaries.
See details →AgentErgon
AI agents for small service businesses: a Front Desk agent that answers website chat and texts and books appointments, a Follow-Up agent that re-contacts lapsed leads and no-shows, and a Review Manager that asks customers for Google reviews. Phone calls are listed as coming soon.
See details →AgentSDR
Free, open-source AI sales development rep you host yourself: runs email sequences, LinkedIn campaigns and WhatsApp messages and calls, sorts replies in a built-in AI CRM and drafts answers.
See details →Questions
Quick answers about Twine
At a glance: Twine: AI receptionist and lead inbox for small service businesses that answers calls, replies to texts and captures lead details from calls, texts, forms, email and web chat. Best for small service businesses that miss calls and texts while on jobs and want every lead answered and captured in one inbox. It has no free plan.
Does Twine have a free plan?
No. Pricing as listed by the vendor: unknown — see vendor site (no published prices; demo on request).
How much does Twine cost?
unknown — see vendor site (no published prices; demo on request). Prices change, so confirm on Twine's own pricing page before you buy.
Who is Twine best for?
Small service businesses that miss calls and texts while on jobs and want every lead answered and captured in one inbox.
What can Twine do?
AI receptionist that answers calls and replies to texts instantly, including after hours. One inbox for calls, texts, web forms, email, web chat and iMessage, with call transcripts and form submissions. Voice AI and phone trees. AI you train on your own business details. Alerts when a new lead comes in. Integrations with CRMs, calendars and scheduling tools.
What should I know before starting with Twine?
No prices published; the 'Get Started Free' button leads to a demo request, so self-serve signup is not confirmed. The vendor does not say the AI books appointments itself, and does not name which CRMs it connects to.
What are the alternatives to Twine?
Similar tools in our directory include Attio, Floqer, Zoho CRM and 800 AI Agents, ranked by how easy they are to start with.
How do I get started with Twine?
1. Book a demo or sign in. 'Get Started Free' on usetwine.com leads to a demo booking with the Twine team; the app itself is at app.usetwine.com. 2. Connect your channels. Link your business phone, SMS, website forms and web chat to Twine so every inquiry lands in one inbox. 3. Customize your AI. Tell Twine about your business so it replies to leads the way you would. 4. Let it capture every lead. Twine answers and texts back every inquiry 24/7 and notifies you; you can read every transcript and jump in any time.
Have you tested Twine?
No. This page is based on public information, and we link our sources. We are independent and not affiliated with Twine.
Ready to try Twine?
Check the plans and see if it fits. Prefer to compare first? We've lined up the alternatives.
Sources
Last checked . See our methodology.
Twine is made by usetwine.com, an independent company. We are not affiliated with usetwine.com. Features, prices and availability are set by usetwine.com and can change; we check them on 8 Nov 2026. We are not responsible for how the third-party tool works. Our responsibility covers our own setup service and Care Plan as described in our terms.
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