Categories / Customer Support
Customer Support
Customer support agents answer questions, triage tickets and hand hard cases to a person. They are most useful when the same questions arrive again and again. Check what happens when the agent does not know the answer.
What to look for
- Clear handoff to a human when the agent is unsure
- Which channels it covers (chat, email, social, phone)
- Whether it learns only from your own help content
- How conversations are logged and reviewed
18 tools listed
Listed alphabetically. Sponsored placements are labelled and never change order.
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Ada
Enterprise platform for AI customer service agents that resolve requests across voice, messaging and email.
Pricing not published; contact sales (book a demo)
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Bland AI
Enterprise voice AI platform for building, running and monitoring AI phone agents for inbound and outbound calls.
Start: $0.14/min, $0 platform fee; Build: $0.12/min plus $299/month platform fee; Enterprise: custom (talk to our team)
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Botpress
Platform for building AI customer support agents that take actions like refunds and plan changes across helpdesk systems.
Free plan ($0); Plus $150/mo billed annually; Team $750/mo billed annually; Enterprise custom · Free plan
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Decagon
Platform for building and running AI customer service agents across voice, chat and email.
Contact sales (pricing not published; 'Get a demo')
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ElevenLabs Agents
Platform for building and deploying conversational AI agents for phone, web, chat and email.
Free plan ($0/mo, 15 minutes); paid from $11/mo (Creator, monthly; Starter promo $1/mo) up to $990/mo Business; extra calls $0.080/min; LLM and telephony billed separately; Enterprise custom · Free plan
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Forethought
Multi-agent AI system that resolves, triages and routes customer support tickets across chat, email and voice.
Contact sales (Team, Professional and Enterprise plans; platform fee plus outcome-based pricing, no prices published)
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Gorgias
Ecommerce helpdesk with an AI Agent that resolves Shopify store customer inquiries and hands off to human agents.
Paid from $10/mo (Starter: 50 tickets/month, monthly billing only); AI Agent interactions $1.00 each on monthly plans or $0.90 on annual plans; free trial
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Hello Patient
AI front-office agents for medical practices that answer patient calls, texts and chats and schedule appointments.
Pricing not published; book a call / demo
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Hostie AI
AI concierge for restaurants that answers calls and texts and captures reservations and takeout orders.
Pricing not published; Essential, Premium and Hospitality Plus plans; 'Book a demo' or contact sales; free trial offered
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HubSpot Agent Hub
AI agents inside HubSpot CRM for content, campaigns, prospecting, nurture emails, customer service and data research.
Agent Hub included in Starter, Professional and Enterprise editions; Marketing Hub Starter listed at $10-$20/mo per seat (limited-time new-customer discount), Professional from $890/mo, Enterprise from $3,600/mo; many agents use HubSpot Credits
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Hyro
AI agents for healthcare organizations that answer calls, schedule appointments and handle routine patient requests.
Contact sales (pricing not published; 'Book a Demo')
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Intercom Fin
AI customer service agent that answers and resolves customer conversations over chat, email, voice and social channels.
Fin AI Agent from $0.99 per Fin outcome (no seats required); Intercom helpdesk seats from $29/seat/mo (Essential), $85 (Advanced), $132 (Expert); page offers annual and monthly billing toggles without labeling which period the shown price is; free trial
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JustCall
Cloud phone and SMS platform for sales and support teams, with an AI Voice Agent that answers calls and books meetings.
Paid from $29 per user/mo billed annually (2-seat minimum); AI Voice Agent priced separately (usage-based, down to $0.15/min at volume); 14-day free trial
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Podium
Lead management platform whose AI Employee answers leads, books appointments and re-engages past customers by text and voice.
Contact sales; no prices published ("talk to our sales team for details"); AI Employee is an add-on to any plan
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Sierra
Platform for building customer-facing AI agents that hold conversations and trigger actions across chat, SMS, email and voice.
Contact sales; vendor describes outcome-based pricing ("pricing tied to real value delivered"), no public prices
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Synthflow
Platform for building AI voice agents that handle inbound and outbound business phone calls.
Enterprise only: contracts start at $30,000 annually; contact sales
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Tidio
Customer service platform with Lyro, an AI agent that answers chat questions, recommends products and hands off to staff.
Free plan ($0/mo); Starter $24.17/mo; Growth from $49.17/mo; Lyro AI Agent from $32.50/mo; Plus from $300/mo + usage; Premium contact sales (monthly/annual toggle, 2 months free annually) · Free plan
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Zendesk AI Agents
AI agents inside Zendesk that answer customer requests and take actions across connected business systems.
AI agents included in every Suite and Support plan; plans from $19/agent/mo billed annually ($25 billed monthly); automated resolutions beyond the included amount $1.50 committed or $2.00 pay-as-you-go