The Resolvly
Made for small businesses that get the same customer questions all day and want a website chat (and later email, SMS or voice) assistant that answers from their own documents and passes anything unsure to a person.
An AI customer support agent for small businesses that answers customers only from your own FAQs, policies and docs on chat, email, SMS and voice, and hands off to your team when it is not confident. You can start on the free plan.
Created by resolvly.ai
Based on public information — not tested
Last checked: · sources linked below
- Free plan available
- Prices published
- Checked 8 Nov 2026
- Independent, not affiliated
How it works for your business
Made for: home-service businesses (plumbing, HVAC, electrical), online stores, law firms (answering intake questions), property managers, restaurants, dental and medical front desks (questions only)
- Staff spend hours answering the same customer questions Answers from your own FAQs, policies and docs on chat and email Routine questions answered at once, day or night, so the team works on paid jobs
- Worried an AI will make things up to customers Answers only from your documents, scores its confidence and hands off below your threshold Customers get your real answers, and anything unsure reaches a person with the conversation
- After-hours enquiries for service jobs go cold Job intake: problem, property type, urgency and contact details, with emergencies routed to your emergency line Leads captured while you're away from the phone, ready to call back
What it does for you
Key things Resolvly is built to do
Answers only from the FAQs, policies and product docs you upload, and says so when it doesn't know
Scores each answer for confidence and hands the customer to your team below a threshold you set
Website chat widget added with one script tag
Channels by plan
Chat, chat + email, all channels, all channels + voice.
Dashboard with resolution rate, confidence trends, escalations and peak hours
Custom agent name, tone and branding
Who it's for
Is Resolvly right for you?
Best for
Small businesses that get the same customer questions all day and want a website chat (and later email, SMS or voice) assistant that answers from their own documents and passes anything unsure to a person.
Industries
Also filed under: Customer Support · Voice and Phone
Pricing
Start free. Upgrade only if you need to.
Pricing as summarised from the vendor's own pages.
Prices change. Confirm on the vendor's own pricing page before you buy.
Try Resolvly freeGet started
How to get started with Resolvly
Setup time: under 5 minutes (vendor claim)
- Create a free account
Click 'Get Started Free' on resolvly.ai; the Free plan needs no credit card.
- Add the chat widget to your site
Paste the one script tag Resolvly gives you into your website; the chat appears styled to your brand.
- Upload your knowledge base
Add your FAQs, policies and product docs so the agent answers only from your own content.
- Set your hand-off
Choose the confidence level below which the agent passes the customer to your team.
- Upgrade for more channels
Starter adds email, Pro adds all channels, Business adds voice and API access.
What you need
- A website where you can paste a script tag
- Your FAQs, policies or product docs to upload
- Business plan for voice
Steps summarised from Resolvly's own documentation, checked .
Easy-Start Score
How easy is it to get started?
Two points per check, from public information only. Unknown never counts as a fail. How we score
Worth knowing before you start
Support answers and hand-offs only: the vendor names no calendar booking, dispatch-software or CRM integrations. Voice is only on the Business plan ($399/month). The site names no third-party integrations, no public help docs, no trial length and no overage price, and no company address. Health use: answering questions only. Not tested by us.
Compare before you choose
Alternatives to Resolvly
Similar tools, ranked by how easy they are to start with.
Cevanos
A governed AI customer service agent that answers questions from your own content and completes routine requests across web chat, email, WhatsApp and voice, inside limits and approval rules you set.
See details →ClawEase
An AI receptionist and 'business operator' that answers customers by phone, chat, email and web forms, books appointments, and fills in your existing booking website for you without an API connection.
See details →ElevenLabs Agents
Platform for building and deploying conversational AI agents for phone, web, chat and email.
See details →Tidio
Customer service platform with Lyro, an AI agent that answers chat questions, recommends products and hands off to staff.
See details →AgentErgon
AI agents for small service businesses: a Front Desk agent that answers website chat and texts and books appointments, a Follow-Up agent that re-contacts lapsed leads and no-shows, and a Review Manager that asks customers for Google reviews. Phone calls are listed as coming soon.
See details →Aira
AI receptionist for service businesses: answers calls 24/7, takes intake, qualifies callers, books appointments on your calendar, texts booking links and transfers to your team.
See details →Questions
Quick answers about Resolvly
At a glance: Resolvly: An AI customer support agent for small businesses that answers customers only from your own FAQs, policies and docs on chat, email, SMS and voice, and hands off to your team when it is not confident. It has a free plan.
Does Resolvly have a free plan?
Yes. Pricing as listed by the vendor: Free $0 (50 conversations/month, 1 knowledge base, chat widget, no credit card). Starter $49/month (300 conversations, chat + email). Pro $149/month (2,000 conversations, 3 knowledge bases, all channels, custom persona). Business $399/month (10,000 conversations, unlimited knowledge bases, all channels + voice, API, account manager). Overage pricing not stated.
How much does Resolvly cost?
Free $0 (50 conversations/month, 1 knowledge base, chat widget, no credit card). Starter $49/month (300 conversations, chat + email). Pro $149/month (2,000 conversations, 3 knowledge bases, all channels, custom persona). Business $399/month (10,000 conversations, unlimited knowledge bases, all channels + voice, API, account manager). Overage pricing not stated. Prices change, so confirm on Resolvly's own pricing page before you buy.
Who is Resolvly best for?
Small businesses that get the same customer questions all day and want a website chat (and later email, SMS or voice) assistant that answers from their own documents and passes anything unsure to a person.
What can Resolvly do?
Answers only from the FAQs, policies and product docs you upload, and says so when it doesn't know. Scores each answer for confidence and hands the customer to your team below a threshold you set. Website chat widget added with one script tag. Channels by plan: chat, chat + email, all channels, all channels + voice. Dashboard with resolution rate, confidence trends, escalations and peak hours. Custom agent name, tone and branding. Ready-made setups for property management, law firms, healthcare/dental, restaurants, e-commerce and home services. For home services: service-area checks, job intake, emergency routing, answers from your rate card.
What should I know before starting with Resolvly?
Support answers and hand-offs only: the vendor names no calendar booking, dispatch-software or CRM integrations. Voice is only on the Business plan ($399/month). The site names no third-party integrations, no public help docs, no trial length and no overage price, and no company address. Health use: answering questions only. Not tested by us.
What are the alternatives to Resolvly?
Similar tools in our directory include Cevanos, ClawEase, ElevenLabs Agents and Tidio, ranked by how easy they are to start with.
How do I get started with Resolvly?
1. Create a free account. Click 'Get Started Free' on resolvly.ai; the Free plan needs no credit card. 2. Add the chat widget to your site. Paste the one script tag Resolvly gives you into your website; the chat appears styled to your brand. 3. Upload your knowledge base. Add your FAQs, policies and product docs so the agent answers only from your own content. 4. Set your hand-off. Choose the confidence level below which the agent passes the customer to your team. 5. Upgrade for more channels. Starter adds email, Pro adds all channels, Business adds voice and API access.
Have you tested Resolvly?
No. This page is based on public information, and we link our sources. We are independent and not affiliated with Resolvly.
Ready to try Resolvly?
Start on the free plan and see if it fits. Prefer to compare first? We've lined up the alternatives.
Sources
- https://www.resolvly.ai/
- https://www.resolvly.ai/for/home-services
- https://www.resolvly.ai/sign-up
- https://www.resolvly.ai/partners
Last checked . See our methodology.
Resolvly is made by resolvly.ai, an independent company. We are not affiliated with resolvly.ai. Features, prices and availability are set by resolvly.ai and can change; we check them on 8 Nov 2026. We are not responsible for how the third-party tool works. Our responsibility covers our own setup service and Care Plan as described in our terms.
Get new tools like Resolvly every week
Free weekly email: the newest AI tools we have checked and setups that work for businesses like yours. See what you get.