Industries / Ecommerce
Ecommerce
Online stores use AI for support chat, product descriptions, marketing and order questions. These tools list ecommerce as a focus or common use.
What to look for
- Connection to your store platform
- Handling of order and returns questions
- Cost as order volume grows
10 tools listed
Listed alphabetically. Sponsored placements are labelled and never change order.
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Ada
Enterprise platform for AI customer service agents that resolve requests across voice, messaging and email.
Pricing not published; contact sales (book a demo)
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Botpress
Platform for building AI customer support agents that take actions like refunds and plan changes across helpdesk systems.
Free plan ($0); Plus $150/mo billed annually; Team $750/mo billed annually; Enterprise custom · Free plan
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Decagon
Platform for building and running AI customer service agents across voice, chat and email.
Contact sales (pricing not published; 'Get a demo')
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Forethought
Multi-agent AI system that resolves, triages and routes customer support tickets across chat, email and voice.
Contact sales (Team, Professional and Enterprise plans; platform fee plus outcome-based pricing, no prices published)
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Gorgias
Ecommerce helpdesk with an AI Agent that resolves Shopify store customer inquiries and hands off to human agents.
Paid from $10/mo (Starter: 50 tickets/month, monthly billing only); AI Agent interactions $1.00 each on monthly plans or $0.90 on annual plans; free trial
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Intercom Fin
AI customer service agent that answers and resolves customer conversations over chat, email, voice and social channels.
Fin AI Agent from $0.99 per Fin outcome (no seats required); Intercom helpdesk seats from $29/seat/mo (Essential), $85 (Advanced), $132 (Expert); page offers annual and monthly billing toggles without labeling which period the shown price is; free trial
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Predis.ai
AI ad and social content generator that creates video, UGC and image ads from a prompt or product link and schedules posts.
Core $19/mo ($230 billed yearly); Rise $40/mo ($474 billed yearly); Enterprise+ $212/mo ($2,540 billed yearly); 3-day free trial (card required)
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Sierra
Platform for building customer-facing AI agents that hold conversations and trigger actions across chat, SMS, email and voice.
Contact sales; vendor describes outcome-based pricing ("pricing tied to real value delivered"), no public prices
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Tidio
Customer service platform with Lyro, an AI agent that answers chat questions, recommends products and hands off to staff.
Free plan ($0/mo); Starter $24.17/mo; Growth from $49.17/mo; Lyro AI Agent from $32.50/mo; Plus from $300/mo + usage; Premium contact sales (monthly/annual toggle, 2 months free annually) · Free plan
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Zendesk AI Agents
AI agents inside Zendesk that answer customer requests and take actions across connected business systems.
AI agents included in every Suite and Support plan; plans from $19/agent/mo billed annually ($25 billed monthly); automated resolutions beyond the included amount $1.50 committed or $2.00 pay-as-you-go